Your Data, Our Commitment

When you visit Coastline Motors or use our services, we may collect personal information that you voluntarily provide to us. This includes your name, email address, phone number, postal address, and payment information when purchasing a vehicle or requesting financing.

We also collect non-personal information automatically when you browse our website, including your IP address, browser type, operating system, referring URLs, and browsing behaviour. This data helps us improve your experience and tailor our services to better serve you.

For financing and vehicle purchase applications, we may additionally collect identification documents (such as your national ID or passport), proof of residence, employment details, bank statements, and credit history information as required by Kenyan lending regulations.

The information we collect is used to provide, maintain, and improve our vehicle sales, financing, and after-sales services. This includes processing vehicle purchases, arranging test drives, facilitating financing applications through our partner institutions, and registering vehicles with relevant Kenyan authorities such as NTSA (National Transport and Safety Authority).

We use your contact information to communicate with you about your inquiries, scheduled appointments, vehicle availability, and service reminders. With your consent, we may also send you promotional materials about new arrivals, special offers, and dealership events.

Your data helps us understand market trends and customer preferences on the Kenyan Coast, enabling us to stock vehicles that meet the needs of our Mombasa community. We analyze aggregated, anonymized data for business intelligence and reporting purposes.

Coastline Motors takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction, in compliance with the Kenya Data Protection Act, 2019.

We use secure socket layer (SSL) encryption on our website to protect data transmitted between your browser and our servers. Access to your personal information within our organisation is restricted to employees and agents who require it to perform their duties, and they are bound by strict confidentiality obligations.

All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store complete credit card or mobile money details on our servers. Financial data shared for financing applications is handled in accordance with Kenyan banking and data protection regulations.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.

We use essential cookies that are necessary for the website to function properly, as well as analytics cookies that help us understand how visitors interact with our site. We may also use marketing cookies to deliver relevant advertisements about Coastline Motors vehicles and services.

You have full control over cookies. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling certain cookies may affect the functionality of our website and your user experience.

We may share your personal information with trusted third-party partners who assist us in operating our business, processing payments, facilitating financing, handling vehicle registration, or providing marketing services. These partners are contractually obligated to protect your data and use it only for the purposes we specify.

For financing applications, we share relevant information with banks, microfinance institutions, and credit reference bureaus licensed by the Central Bank of Kenya. This enables them to process your loan application and verify your creditworthiness as required by law.

We may disclose your information when required by law, such as in response to a court order, government request, or as necessary to comply with Kenyan regulations, including those of NTSA, KRA (Kenya Revenue Authority), or other regulatory bodies. We never sell your personal information to third parties for their own marketing purposes.

Under the Kenya Data Protection Act, 2019, you have the right to access your personal data held by Coastline Motors, request corrections to inaccurate information, and request deletion of your data where applicable. You may also object to the processing of your data for direct marketing purposes.

You have the right to data portability — requesting a copy of your personal data in a structured, commonly used format. You may also withdraw consent for data processing at any time, though this may affect our ability to provide certain services.

To exercise any of these rights, please contact us using the details below. We will respond to your request within the timeframe specified by Kenyan data protection law. If you are unsatisfied with our response, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us.

You can contact our Data Protection Officer by email at coastlinemotors@yahoo.com, by phone at 0708 324257, or by visiting our showroom in Mombasa, Kenya. We are committed to addressing your concerns promptly and transparently.

This Privacy Policy was last updated on 1st January 2025. We reserve the right to update this policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page, and where appropriate, notified to you by email.